/* Reportar un problema (panel de agencia) y bandejas de errores. Guía: entrega-php/ERRORES-SITIO.md.
   Colores del tema de cada panel: azul marino en la agencia (capitaltrip-agency-theme.css), verde en el SaaS. */
@font-face{font-family:Anton;src:url("fonts/anton-latin.woff2") format("woff2");font-weight:400;font-display:swap}
:root,body{--er-ink:var(--forest,#102c45);--er-ink-2:color-mix(in srgb,var(--er-ink) 82%,#000);--er-accent:var(--ct-red,#bf3039);--er-muted:var(--muted,#5d6c66);--er-text:var(--ink,#213e36);--er-line:#e0e5de;--er-soft:#f1f4f2;--er-ok:#1f7a4d;--er-sun:#f6c344;--er-ease:cubic-bezier(.16,1,.3,1)}
.errr-fab{position:fixed;right:18px;bottom:18px;z-index:900;display:flex;align-items:center;gap:8px;padding:10px 14px;border:1px solid #d3dccf;border-radius:999px;background:#fff;color:var(--er-ink);font:600 12px/1.2 var(--font-ui,system-ui);box-shadow:0 6px 18px rgba(16,44,69,.16);cursor:pointer;transition:transform .2s cubic-bezier(.16,1,.3,1),box-shadow .2s}
.errr-fab svg{width:16px;height:16px;fill:none;stroke:var(--er-accent);stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.errr-fab:hover{transform:translateY(-2px);box-shadow:0 10px 24px rgba(16,44,69,.2)}
.errr-fab:focus-visible,.errr-btn:focus-visible,.errr-link:focus-visible,.errr-x:focus-visible{outline:3px solid var(--er-accent);outline-offset:3px}
@media print{.errr-fab,.errr-toast{display:none}}

.errr-toast{position:fixed;right:18px;bottom:70px;z-index:901;max-width:340px;padding:14px 16px;border-radius:12px;background:var(--er-ink);color:#f2f6ef;box-shadow:0 10px 28px rgba(16,44,69,.28);font:13px/1.45 var(--font-ui,system-ui);animation:errr-in .35s cubic-bezier(.16,1,.3,1)}
.errr-toast p{margin:0 0 10px;font-weight:600}
.errr-row{display:flex;gap:8px;flex-wrap:wrap}
@keyframes errr-in{from{opacity:0;transform:translateY(8px)}}
@media (prefers-reduced-motion:reduce){.errr-toast{animation:none}.errr-fab{transition:none}}
@media (max-width:640px){.errr-toast{left:12px;right:12px;bottom:64px;max-width:none}}

.errr-btn{display:inline-flex;align-items:center;justify-content:center;min-height:40px;padding:9px 14px;border-radius:8px;border:1px solid transparent;font:600 13px/1.2 var(--font-ui,system-ui);cursor:pointer}
.errr-btn:disabled{opacity:.6;cursor:progress}
.errr-primary{background:var(--er-ink);color:#fff}.errr-primary:hover{background:var(--er-ink-2)}
.errr-toast .errr-primary{background:var(--er-sun);color:var(--er-ink)}
.errr-ghost{background:transparent;border-color:#cfd8cb;color:var(--er-text)}.errr-toast .errr-ghost{border-color:#527065;color:#e5efe8}
.errr-ghost:hover{background:var(--er-soft)}.errr-toast .errr-ghost:hover{background:#21493d}

.errr-dialog{width:min(560px,calc(100vw - 24px));max-height:calc(100vh - 24px);padding:0;border:0;border-radius:14px;color:var(--er-text);box-shadow:0 24px 60px rgba(10,28,44,.3);font:14px/1.5 var(--font-ui,system-ui)}
.errr-dialog::backdrop{background:rgba(10,28,44,.45)}
.errr-form{display:grid;gap:14px;padding:20px 22px 22px}
.errr-head{display:flex;justify-content:space-between;align-items:center;gap:12px}
.errr-head h2{margin:0;font-size:18px;letter-spacing:-.02em}
.errr-x{display:grid;place-items:center;width:36px;height:36px;border:0;border-radius:8px;background:transparent;color:var(--er-muted);cursor:pointer}
.errr-x svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round}
.errr-x:hover{background:var(--er-soft);color:var(--er-ink)}
.errr-shot{border:1px solid var(--er-line);border-radius:10px;background:#f7f8f4;overflow:hidden}
.errr-shot img{display:block;width:100%;max-height:260px;object-fit:contain;background:#eef1ea}
.errr-shot-wait{margin:0;padding:28px 14px;text-align:center;color:var(--er-muted);font-size:13px}
.errr-shot-actions{display:flex;flex-wrap:wrap;gap:4px 16px;padding:8px 12px;border-top:1px solid var(--er-line)}
.errr-link{border:0;background:none;padding:4px 0;color:var(--er-ink);font:600 12px/1.3 var(--font-ui,system-ui);text-decoration:underline;text-underline-offset:3px;cursor:pointer}
.errr-field{display:grid;gap:6px;font-weight:600;font-size:13px}
.errr-field textarea{width:100%;resize:vertical;min-height:96px;padding:10px 12px;border:1px solid #cfd8cb;border-radius:8px;font:400 14px/1.5 var(--font-ui,system-ui);color:var(--er-text)}
.errr-field textarea::placeholder{color:#6b7a73}
.errr-field textarea:focus{outline:3px solid color-mix(in srgb,var(--er-accent) 35%,transparent);border-color:var(--er-accent)}
.errr-meta{margin:0;font-size:12px;color:var(--er-muted);overflow-wrap:anywhere}
.errr-meta code{font-size:12px;color:var(--er-text)}
.errr-msg{margin:0;padding:10px 12px;border-radius:8px;background:#fbeee9;color:#8a3a24;font-size:13px}
.errr-msg.errr-ok{background:#eaf2e6;color:#2f5a3a}
.errr-msg a{color:inherit;font-weight:600;text-underline-offset:3px}
.errr-foot{display:flex;justify-content:flex-end;gap:10px;flex-wrap:wrap}
@media (max-width:480px){.errr-foot .errr-btn{flex:1 1 100%}}

/* Bandejas (agencia y SaaS) */
.badge.err-open{background:#fbe7e0;color:#8a3a24}
.err-trips{display:flex;gap:8px;overflow-x:auto;padding:14px 18px;border-bottom:1px solid var(--er-line);scrollbar-width:thin}
.err-trip{flex:0 0 auto;display:grid;gap:2px;min-width:150px;padding:10px 12px;border:1px solid var(--er-line);border-radius:10px;color:var(--er-text);text-decoration:none;font-size:12px}
.err-trip strong{font-size:13px;font-weight:600;max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.err-trip span{color:var(--er-muted);font-variant-numeric:tabular-nums}
.err-trip[aria-current="page"]{border-color:var(--er-ink);background:var(--er-soft);box-shadow:inset 0 0 0 1px var(--er-ink)}
.err-trip:hover{border-color:#9fb19c}
.err-list td{white-space:normal;vertical-align:top}
.err-list .err-msg-cell{min-width:260px;max-width:520px}
.err-list .err-msg-cell a{color:var(--er-ink);font-weight:600;text-decoration:none;overflow-wrap:anywhere}
.err-list .err-msg-cell a:hover{text-decoration:underline;text-underline-offset:3px}
.err-num{font-variant-numeric:tabular-nums}
.err-thumb{display:block;width:72px;height:48px;object-fit:cover;border-radius:6px;border:1px solid var(--er-line)}
.err-detail{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(0,1fr);gap:20px;padding:20px}
@media (max-width:900px){.err-detail{grid-template-columns:1fr;padding:16px}}
.err-detail h2{font-size:15px;margin:0 0 8px}
.err-block{display:grid;gap:8px;align-content:start}
.err-block+.err-block{margin-top:4px}
.err-shot-full{display:block;width:100%;border-radius:10px;border:1px solid var(--er-line)}
.err-kv{display:grid;grid-template-columns:max-content minmax(0,1fr);gap:6px 14px;margin:0;font-size:13px}
.err-kv dt{color:var(--er-muted)}.err-kv dd{margin:0;overflow-wrap:anywhere}
.err-pre{margin:0;padding:12px;max-height:320px;overflow:auto;border-radius:8px;background:#f5f6f2;border:1px solid var(--er-line);font:12px/1.5 ui-monospace,Consolas,monospace;white-space:pre-wrap;overflow-wrap:anywhere;color:var(--er-text)}
.err-tip{margin:0;padding:12px 14px;border-radius:10px;background:var(--er-soft);border:1px solid #d9e6c7;font-size:13px;white-space:pre-wrap}
.err-form{display:grid;gap:10px}
.err-form textarea,.err-form select,.err-form input[type=text]{width:100%;padding:9px 11px;border:1px solid #cfd8cb;border-radius:8px;font:inherit;color:var(--er-text);background:#fff}
.err-form label{display:grid;gap:5px;font-size:12px;font-weight:600;color:var(--er-muted)}
.err-actions{display:flex;gap:8px;flex-wrap:wrap}
.err-flash{margin:0 0 16px;padding:12px 14px;border-radius:10px;background:#eaf2e6;color:#2f5a3a;font-size:13px}
.err-flash.err-bad{background:#fbeee9;color:#8a3a24}
.err-sync{display:grid;gap:8px;padding:16px 18px;border-top:1px solid var(--er-line);font-size:13px}
.err-sync code{overflow-wrap:anywhere}

/* Tras enviar: aviso de 8 s con el seguimiento del reporte (opción A6 elegida). */
.errr-fab-box.is-hidden{opacity:0;pointer-events:none;transform:translateY(8px)}
.errr-sent{position:fixed;right:18px;bottom:18px;z-index:902;width:min(330px,calc(100vw - 24px));padding:14px 40px 18px 16px;border-radius:14px;background:#fff;color:var(--er-text);box-shadow:0 14px 34px rgba(16,44,69,.24);font:13px/1.45 var(--font-ui,system-ui);overflow:hidden;animation:errr-in .45s var(--er-ease)}
.errr-sent.is-out{opacity:0;transform:translateY(10px);transition:opacity .3s,transform .3s}
.errr-sent strong{display:block;font-size:14px;color:var(--er-ink)}
.errr-sent small{display:block;color:var(--er-muted);font-size:12px}
.errr-sent small a{color:var(--er-ink);font-weight:600;text-underline-offset:3px}
.errr-sent-x{position:absolute;right:6px;top:6px;display:grid;place-items:center;width:32px;height:32px;border:0;border-radius:8px;background:transparent;color:var(--er-muted);cursor:pointer}
.errr-sent-x svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round}
.errr-sent-x:hover{background:var(--er-soft);color:var(--er-ink)}.errr-sent-x:focus-visible{outline:3px solid var(--er-accent);outline-offset:2px}
.errr-steps{display:flex;list-style:none;margin:12px 0 0;padding:0}
.errr-steps li{position:relative;flex:1;display:grid;justify-items:center;gap:4px;font-size:11px;color:var(--er-muted);text-align:center}
.errr-steps li::before{content:"";position:absolute;top:7px;left:calc(-50% + 10px);right:calc(50% + 10px);height:2px;background:var(--er-line)}
.errr-steps li:first-child::before{display:none}
.errr-steps li:nth-child(2)::after{content:"";position:absolute;top:7px;left:calc(-50% + 10px);height:2px;width:0;background:var(--er-ok);animation:errr-line 1.4s var(--er-ease) .9s forwards}
.errr-steps i{width:16px;height:16px;border-radius:50%;border:2px solid #c3d0db;background:#fff;position:relative;z-index:1}
.errr-steps .is-on{color:var(--er-ok);font-weight:700}
.errr-steps .is-on i{animation:errr-dot .3s ease .5s forwards,errr-pulse 1.6s ease .8s 4}
.errr-sent-bar{position:absolute;left:0;right:0;bottom:0;height:3px;background:var(--er-ok);transform-origin:left;animation:errr-shrink 8s linear forwards}
.errr-saved .errr-sent-bar{background:var(--er-ink)}
@keyframes errr-dot{to{background:var(--er-ok);border-color:var(--er-ok)}}
@keyframes errr-pulse{from{box-shadow:0 0 0 0 rgba(31,122,77,.45)}to{box-shadow:0 0 0 9px rgba(31,122,77,0)}}
@keyframes errr-line{to{width:calc((100% - 20px)/2)}}
@keyframes errr-shrink{from{transform:scaleX(1)}to{transform:scaleX(0)}}
@media (max-width:640px){.errr-sent{left:12px;right:12px;bottom:12px;width:auto}}
@media (prefers-reduced-motion:reduce){.errr-sent,.errr-steps .is-on i,.errr-steps li::after{animation:none}.errr-steps .is-on i{background:var(--er-ok);border-color:var(--er-ok)}}

/* Centro de servicio: ruta del reporte (opción B1 elegida). */
.err-service{position:relative;margin:0 0 20px;padding:22px 24px;border-radius:14px;background:var(--er-ink);color:#fff;overflow:hidden}
.err-service h2{margin:0 0 4px;font:400 26px/1.05 Anton,"Arial Narrow",sans-serif;text-transform:uppercase;letter-spacing:.01em;color:#fff}
.err-service h2 span{color:var(--er-sun)}
.err-service p{margin:0;max-width:60ch;color:rgba(255,255,255,.78);font-size:13px}
.err-route{display:flex;align-items:flex-start;margin:20px 0 0;padding:0;list-style:none;max-width:680px}
.err-stn{display:grid;justify-items:center;gap:4px;width:120px;flex:0 0 auto;text-align:center;font-size:12px;font-weight:600}
.err-stn i{display:grid;place-items:center;width:44px;height:44px;border-radius:50%;background:rgba(255,255,255,.1);border:2px solid rgba(255,255,255,.25)}
.err-stn svg{width:21px;height:21px;fill:none;stroke:var(--er-sun);stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.err-stn b{font:400 22px/1 Anton,"Arial Narrow",sans-serif;color:var(--er-sun);font-variant-numeric:tabular-nums}
.err-stn small{font-weight:400;color:rgba(255,255,255,.7);font-size:11px}
.err-track{position:relative;flex:1;height:2px;margin-top:22px;background:repeating-linear-gradient(90deg,rgba(255,255,255,.3) 0 6px,transparent 6px 12px)}
.err-track span{position:absolute;top:-4px;left:0;width:10px;height:10px;border-radius:50%;background:var(--er-sun);box-shadow:0 0 0 4px color-mix(in srgb,var(--er-sun) 25%,transparent);animation:err-run 2.4s var(--er-ease) infinite}
.err-track+.err-stn+.err-track span{animation-delay:1.2s}
@keyframes err-run{0%{left:0;opacity:0}15%,85%{opacity:1}100%{left:calc(100% - 10px);opacity:0}}
@media (max-width:640px){.err-service{padding:18px 16px}.err-stn{width:78px;font-size:11px}.err-stn i{width:38px;height:38px}}
@media (prefers-reduced-motion:reduce){.err-track span{animation:none;left:calc(50% - 5px)}}

/* Eliminar reportes (agencia) */
.err-row-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.err-del{display:inline-flex;align-items:center;gap:6px;min-height:36px;padding:7px 11px;border:1px solid var(--er-line);border-radius:8px;background:#fff;color:var(--er-accent);font:600 12px/1.2 var(--font-ui,system-ui);cursor:pointer}
.err-del svg{width:15px;height:15px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.err-del:hover{border-color:var(--er-accent);background:color-mix(in srgb,var(--er-accent) 7%,#fff)}
.err-del:focus-visible{outline:3px solid var(--er-accent);outline-offset:2px}

/* Móvil: cada reporte como tarjeta en lugar de tabla ancha */
@media (max-width:640px){
 .err-list,.err-list tbody,.err-list tr,.err-list td{display:block;width:100%}
 .err-list thead{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
 .err-list tr{padding:12px 14px;border-top:1px solid var(--er-line)}
 .err-list td{padding:3px 0;border:0}
 .err-list .err-msg-cell{min-width:0;max-width:none}
 .err-list .err-thumb{width:100%;height:120px}
 .err-list td:empty{display:none}
}

/* Visitantes: correo opcional y campo trampa antispam (invisible para personas y lectores de pantalla) */
.errr-field input{width:100%;min-height:42px;padding:9px 12px;border:1px solid #cfd8cb;border-radius:8px;font:400 14px/1.4 var(--font-ui,system-ui);color:var(--er-text)}
.errr-field input:focus{outline:3px solid color-mix(in srgb,var(--er-accent) 35%,transparent);border-color:var(--er-accent)}
.errr-trap{position:absolute!important;left:-9999px;width:1px;height:1px;overflow:hidden}
.errr-fab-box{transition:bottom .25s var(--er-ease),opacity .2s,transform .2s}

.errr-dialog [hidden],.errr-sent [hidden]{display:none!important}

/* Marcar en la captura */
.errr-mark{display:inline-flex;align-items:center;gap:6px;min-height:34px;padding:6px 12px;border:1px solid var(--er-ink);border-radius:999px;background:var(--er-ink);color:#fff;font:600 12px/1.2 var(--font-ui,system-ui);cursor:pointer}
.errr-mark svg{width:15px;height:15px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.errr-mark:hover{background:var(--er-ink-2)}.errr-mark:focus-visible{outline:3px solid var(--er-accent);outline-offset:2px}
.errr-mark.is-done{background:#fff;color:var(--er-ok);border-color:var(--er-ok)}
.errr-mark.is-done::after{content:"· marcada";font-weight:500}
.errr-shot-actions{align-items:center}
.errr-dialog.is-drawing{width:min(1100px,calc(100vw - 24px))}
.errr-draw{display:grid;gap:10px}
.errr-draw-hint{margin:0;font-size:13px;color:var(--er-muted)}
.errr-draw-bar{display:flex;flex-wrap:wrap;align-items:center;gap:6px}
.errr-draw-bar button{display:inline-flex;align-items:center;gap:6px;min-height:38px;padding:7px 11px;border:1px solid var(--er-line);border-radius:8px;background:#fff;color:var(--er-text);font:600 12px/1.2 var(--font-ui,system-ui);cursor:pointer}
.errr-draw-bar button svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.errr-draw-bar button[aria-pressed="true"]{background:var(--er-ink);border-color:var(--er-ink);color:#fff}
.errr-draw-bar button:focus-visible{outline:3px solid var(--er-accent);outline-offset:2px}
.errr-draw-bar .errr-swatch{width:38px;padding:0;justify-content:center;background:var(--sw)}
.errr-draw-bar .errr-swatch[aria-pressed="true"]{background:var(--sw);border-color:var(--er-ink);box-shadow:inset 0 0 0 3px #fff,0 0 0 2px var(--er-ink)}
.errr-draw-sep{width:1px;height:26px;background:var(--er-line);margin:0 4px}
.errr-draw-stage{border:1px solid var(--er-line);border-radius:10px;overflow:auto;max-height:min(62vh,640px);background:#eef1ea}
.errr-draw-stage canvas{display:block;width:100%;height:auto;cursor:crosshair;touch-action:none}
.errr-draw-foot{display:flex;justify-content:flex-end;gap:10px}
.errr-dialog.is-drawing .errr-field,.errr-dialog.is-drawing .errr-meta,.errr-dialog.is-drawing .errr-foot,.errr-dialog.is-drawing .errr-msg{display:none!important}
@media (max-width:640px){.errr-draw-bar button{padding:7px 9px}.errr-draw-sep{display:none}.errr-draw-stage{max-height:55vh}}

/* Botón flotante «Se asoma de la esquina» en blanco (opción 8): pegado al borde derecho, solo se ve la bandera;
   al pasar el ratón, enfocarlo o tocarlo en celular se desliza y muestra el texto y la × para ocultarlo en esta página.
   Con borrador (burbuja «Tu reporte») queda abierto. */
.errr-fab-box{position:fixed;right:0;bottom:18px;z-index:900;display:flex;align-items:center;gap:2px;padding:4px 10px 4px 4px;border:1px solid #d3dccf;border-right:0;border-radius:999px 0 0 999px;background:#fff;box-shadow:0 6px 18px rgba(16,44,69,.16);transition:bottom .25s var(--er-ease),opacity .2s,transform .3s var(--er-ease)}
.errr-fab-box .errr-fab{position:relative;right:auto;bottom:auto;padding:8px 10px;border:0;border-radius:999px;background:none;box-shadow:none;white-space:nowrap}
.errr-fab-box .errr-fab:hover{transform:none;box-shadow:none;background:var(--er-soft)}
.errr-fab-box.is-peek:not(:hover):not(:focus-within):not(.is-open){transform:translateX(calc(100% - 46px))}
.errr-fab-x{position:relative;flex:none;display:grid;place-items:center;width:26px;height:26px;padding:0;border:0;border-radius:50%;background:var(--er-soft);color:var(--er-muted);cursor:pointer}
.errr-fab-x::before{content:"";position:absolute;left:50%;top:50%;width:44px;height:44px;transform:translate(-50%,-50%)}
.errr-fab-x svg{width:11px;height:11px;fill:none;stroke:currentColor;stroke-width:2.4;stroke-linecap:round}
.errr-fab-x:hover{color:var(--er-accent);background:#fbe4e5}
.errr-fab-x:focus-visible{outline:3px solid var(--er-accent);outline-offset:2px}
@media (max-width:640px){.errr-fab-box{bottom:12px}}
@media (prefers-reduced-motion:reduce){.errr-fab-box{transition:opacity .2s}}
@media print{.errr-fab-box{display:none}}

/* Ventana en dos columnas (opción 2): captura con marcas a la izquierda, descripción y envío a la derecha */
.errr-dialog{width:min(980px,calc(100vw - 24px))}
.errr-cols{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(0,1fr);gap:22px;align-items:start}
.errr-left,.errr-right{display:grid;gap:10px;align-content:start;min-width:0}
.errr-shot{display:grid;place-items:center;min-height:200px;max-height:min(58vh,560px);overflow:auto}
.errr-shot canvas{display:block;width:100%;height:auto;cursor:crosshair;touch-action:none}
.errr-left .errr-draw-bar{gap:6px}
.errr-left .errr-draw-bar button{min-height:36px;padding:6px 10px}
.errr-left .errr-draw-bar .errr-swatch{width:32px}
.errr-shot-actions{display:flex;flex-wrap:wrap;gap:4px 16px;padding:0;border:0}
.errr-shot-actions .errr-link{display:inline-flex;align-items:center;gap:5px;color:var(--er-muted)}
.errr-shot-actions .errr-link svg{width:14px;height:14px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.errr-shot-actions .errr-link:hover{color:var(--er-ink)}
.errr-right textarea{min-height:170px}
.errr-send{display:grid;gap:4px;justify-items:center}
.errr-send .errr-primary{width:100%;min-height:46px;font-size:14px}
.errr-save{font-size:13px;color:var(--er-muted)}
@media (max-width:760px){.errr-cols{grid-template-columns:1fr;gap:14px}.errr-right textarea{min-height:110px}.errr-shot{max-height:42vh}}

.err-ctx ol{margin:0;padding-left:18px}.err-ctx li{margin:0 0 2px;overflow-wrap:anywhere}

.errr-shot{place-items:start center}

/* Marcar como solucionado (agencia) */
.err-solve{display:inline-flex;align-items:center;gap:6px;min-height:36px;padding:7px 11px;border:1px solid var(--er-ok);border-radius:8px;background:#fff;color:var(--er-ok);font:600 12px/1.2 var(--font-ui,system-ui);cursor:pointer}
.err-solve svg{width:15px;height:15px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.err-solve:hover{background:var(--er-ok);color:#fff}
.err-solve:focus-visible{outline:3px solid var(--er-accent);outline-offset:2px}
.err-solved-by{margin:0;font-size:12px;color:var(--er-muted)}
.err-form input[type=file]{padding:7px;border:1px dashed #cfd8cb;border-radius:8px;background:#fafcfd}

/* Centro de servicio en una fila con texto según las cifras (opción 3) */
.err-service{display:flex;align-items:center;gap:20px 32px;flex-wrap:wrap;padding:18px 24px}
.err-service-copy{flex:1 1 280px;min-width:0}
.err-service p{color:#fff;font-size:14px}
.err-service p b{color:var(--er-sun);font-weight:700}
.err-service .err-route{margin:0 0 0 auto;flex:1 1 420px;max-width:560px}
@media (max-width:640px){.err-service .err-route{margin:0;max-width:none}}

/* Lista de reportes: tabla limpia (opción 4) */
.err-clean td{vertical-align:middle;padding-top:14px;padding-bottom:14px}
.err-rep{display:flex;gap:12px;align-items:center;min-width:0}
.err-rep .err-thumb{width:64px;height:42px;flex:0 0 64px}
.err-thumb-none{display:block;background:#f1f5f8}
.err-rep-copy{display:grid;gap:3px;min-width:0}
.err-rep-copy a{color:var(--er-ink);font-weight:600;text-decoration:none;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.err-rep-copy a:hover{text-decoration:underline;text-underline-offset:3px}
.err-sub{font-size:12px;color:var(--er-muted)}
.err-sub-reply{color:var(--er-ok)}
.err-chip{display:inline-flex;padding:3px 8px;border-radius:6px;background:#f1f5f8;color:var(--er-muted);font-size:12px;white-space:nowrap}
.err-acts-col{text-align:right}
.err-acts{display:flex;gap:6px;justify-content:flex-end;align-items:center}
.err-send-sm{min-height:34px;padding:6px 12px}
.err-more{position:relative}
.err-more summary{list-style:none;display:grid;place-items:center;width:36px;height:36px;border:1px solid var(--er-line);border-radius:8px;background:#fff;cursor:pointer;color:var(--er-ink)}
.err-more summary::-webkit-details-marker{display:none}
.err-more summary svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:2.6;stroke-linecap:round}
.err-more summary:focus-visible{outline:3px solid var(--er-accent);outline-offset:2px}
.err-menu{position:absolute;right:0;top:calc(100% + 6px);z-index:20;min-width:170px;display:grid;padding:6px;background:#fff;border:1px solid var(--er-line);border-radius:10px;box-shadow:0 12px 28px rgba(16,44,69,.16)}
.err-menu a,.err-menu .err-del{display:flex;width:100%;padding:9px 10px;border:0;border-radius:6px;background:none;text-align:left;font:500 13px/1.2 var(--font-ui,system-ui);color:var(--er-ink);text-decoration:none;justify-content:flex-start;min-height:0}
.err-menu .err-del{color:var(--er-accent)}
.err-menu a:hover,.err-menu .err-del:hover{background:var(--er-soft)}
@media (max-width:640px){.err-clean .err-acts{justify-content:flex-start;margin-top:6px}.err-clean td[data-label]{display:inline-block;width:auto;margin-right:8px}}

/* Bandeja del administrador: triage por urgencia (opción 1) */
.err-tabs{display:flex;gap:4px;flex-wrap:wrap;padding:10px 14px;border-bottom:1px solid var(--er-line);background:#f7f9fb}
.err-tab{display:inline-flex;align-items:center;gap:6px;min-height:34px;padding:6px 11px;border:1px solid transparent;border-radius:8px;color:var(--er-muted);font-size:13px;font-weight:600;text-decoration:none}
.err-tab b{padding:0 7px;border-radius:999px;background:#e6ecf1;color:var(--er-ink);font-size:12px;font-variant-numeric:tabular-nums}
.err-tab[aria-current="page"]{border-color:var(--er-line);background:#fff;color:var(--er-ink);box-shadow:0 1px 2px rgba(16,44,69,.08)}
.err-tab-alert b{background:var(--er-accent);color:#fff}
.err-tab:hover{color:var(--er-ink)}
.err-tab:focus-visible,.err-tri a:focus-visible,.err-tri-btn:focus-visible,.err-tri-ib:focus-visible{outline:2px solid var(--er-ink);outline-offset:2px}
.badge.err-new{background:#e6f0f8;color:#0b5384}
.err-band{padding:14px 18px;border-top:1px solid var(--er-line)}
.err-band h3{display:flex;align-items:baseline;gap:8px;margin:0 0 6px;font-size:13px;color:var(--er-ink)}
.err-band h3 small{color:var(--er-muted);font-weight:400}
.err-tri{margin:0;padding:0;list-style:none}
.err-tri-row{display:grid;grid-template-columns:64px minmax(0,1fr) 150px 56px auto;gap:14px;align-items:center;padding:9px 0;border-top:1px dashed var(--er-line)}
.err-tri-row:first-child{border-top:0}
.err-tri-shot{width:64px;height:42px;object-fit:cover;object-position:top;border:1px solid var(--er-line);border-radius:6px;background:var(--er-soft)}
.err-tri-ico{display:grid;place-items:center;width:42px;height:42px;border-radius:8px;background:var(--er-soft);color:var(--er-muted)}
.err-tri-ico .icon,.err-tri-btn .icon,.err-tri-ib .icon{width:17px;height:17px;fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}
.err-k-php{background:#efeafd;color:#5b3fb0}.err-k-js{background:#fff4d6;color:#8a5a00}.err-k-http{background:#fde8e4;color:#9a2f21}
.err-tri-body{display:grid;gap:2px;min-width:0}
.err-tri-body a{overflow:hidden;color:var(--er-ink);font-weight:600;text-decoration:none;text-overflow:ellipsis;white-space:nowrap}
.err-tri-body a:hover{text-decoration:underline;text-underline-offset:3px}
.err-tri-body small,.err-tri-agency{overflow:hidden;color:var(--er-muted);font-size:12px;text-overflow:ellipsis;white-space:nowrap}
.err-tri-body code{font-size:12px}
.err-tri-hits{font-weight:700;font-variant-numeric:tabular-nums;text-align:right}
.err-tri-hits.err-hot{color:var(--er-accent)}
.err-tri-acts{display:flex;gap:6px;align-items:center}
.err-tri-acts form{margin:0}
.err-tri-btn{display:inline-flex;align-items:center;gap:6px;min-height:36px;padding:6px 12px;border:1px solid #bfe0cc;border-radius:8px;background:#fff;color:var(--er-ok);font:600 12.5px/1.2 var(--font-ui,system-ui);cursor:pointer}
.err-tri-btn:hover{background:color-mix(in srgb,var(--er-ok) 8%,#fff)}
.err-tri-ib{display:inline-grid;place-items:center;width:36px;height:36px;border:1px solid var(--er-line);border-radius:8px;background:#fff;color:var(--er-ink);cursor:pointer}
.err-tri-ib:hover{border-color:#b9c6d1}
@media (max-width:820px){
 .err-tri-row{grid-template-columns:48px minmax(0,1fr);gap:4px 10px;align-items:start;padding:11px 0}
 .err-tri-shot{width:48px;height:34px;grid-row:1/span 3}.err-tri-ico{width:34px;height:34px;grid-row:1/span 3}
 .err-tri-body a{white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
 .err-tri-agency{grid-column:2}
 .err-tri-hits:empty{display:none}
 .err-tri-hits{grid-column:2;text-align:left;font-size:12px}
 .err-tri-acts{grid-column:2;margin-top:4px}
}

/* Captura de la solución: pegar con Ctrl+V y marcar (error-reply-shot.js) */
.err-paste{display:grid;gap:8px}
.err-paste-label{font-weight:600}
.err-paste-drop{display:grid;place-items:center;gap:6px;min-height:120px;padding:16px;border:2px dashed #b9c6d1;border-radius:12px;background:#f9fbfc;color:var(--er-muted);text-align:center;font-size:13px;cursor:pointer;transition:border-color .2s,background .2s}
.err-paste-drop strong{color:var(--er-ink);font-size:15px}
.err-paste-drop u{color:var(--er-ink);text-underline-offset:3px}
.err-paste-drop .icon{width:28px;height:28px;fill:none;stroke:var(--er-ink);stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.err-paste-drop:hover,.err-paste-drop.is-over{border-color:var(--er-ink);background:var(--er-soft)}
.err-paste-drop:focus-visible{outline:2px solid var(--er-ink);outline-offset:2px}
.err-paste kbd{display:inline-block;padding:0 6px;border:1px solid #c9d3db;border-bottom-width:2px;border-radius:5px;background:#fff;color:var(--er-ink);font:600 12px/1.6 var(--font-ui,system-ui)}
.err-paste-editor{display:grid;gap:8px}
.err-paste-tools{display:flex;flex-wrap:wrap;gap:4px;align-items:center;padding:6px;border:1px solid var(--er-line);border-radius:10px;background:#f7f9fb}
.err-paste-tool{display:inline-grid;place-items:center;width:36px;height:36px;border:1px solid transparent;border-radius:8px;background:transparent;color:var(--er-ink);cursor:pointer}
.err-paste-tool .icon{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}
.err-paste-tool[aria-pressed="true"]{border-color:var(--er-line);background:#fff;box-shadow:0 1px 2px rgba(16,44,69,.12)}
.err-paste-tool:hover{background:#fff}
.err-paste-sw{width:24px;height:24px;margin:0 3px;border:2px solid #fff;border-radius:50%;background:var(--sw);box-shadow:0 0 0 1px var(--er-line);cursor:pointer}
.err-paste-sw[aria-pressed="true"]{box-shadow:0 0 0 2px var(--er-ink)}
.err-paste-tool:focus-visible,.err-paste-sw:focus-visible{outline:2px solid var(--er-ink);outline-offset:2px}
.err-paste-sep{width:1px;height:22px;margin:0 4px;background:var(--er-line)}
.err-paste-stage{position:relative;border:1px solid var(--er-line);border-radius:10px;overflow:hidden;background:var(--er-soft)}
.err-paste-stage canvas{display:block;width:100%;height:auto;cursor:crosshair;touch-action:none}
.err-paste-tagin{position:absolute;transform:translateY(-50%);width:220px;max-width:70%;height:34px;padding:0 10px;border:2px solid var(--er-ink);border-radius:7px;font:600 13px var(--font-ui,system-ui);color:var(--er-ink);box-shadow:0 4px 12px rgba(16,44,69,.2)}
.err-paste-hint{margin:0;color:var(--er-muted);font-size:12px}

/* Detalle: responder en franja ancha (respuesta + estado, y pegar | captura marcada) */
.err-reply{margin:0 20px 20px;padding:18px 20px;border:1px solid var(--er-line);border-radius:12px;background:#fbfcfd;gap:14px}
.err-reply h2{margin:0;font-size:17px;color:var(--er-ink)}
.err-reply-top{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(220px,1fr);gap:14px;align-items:start}
.err-reply-side{display:grid;gap:10px}
.err-paste-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.4fr);gap:14px;align-items:start}
.err-paste-grid .err-paste-drop{min-height:100%;align-self:stretch;align-content:center}
.err-paste-empty{display:grid;place-items:center;min-height:180px;margin:0;padding:16px;color:var(--er-muted);font-size:13px;text-align:center}
.err-paste-editor.is-empty canvas,.err-paste-editor.is-empty .err-paste-hint{display:none}
.err-paste-editor:not(.is-empty) .err-paste-empty{display:none}
.err-paste-editor.is-empty .err-paste-tools{opacity:.45;pointer-events:none}
@media (max-width:900px){.err-reply{margin:0 16px 16px;padding:16px}.err-reply-top,.err-paste-grid{grid-template-columns:1fr}.err-paste-grid .err-paste-drop{min-height:110px}}

/* Detalle del SaaS: bandeja y error en la misma pantalla (opción 4) */
.err-back-mobile{display:none}
.err-split{display:grid;grid-template-columns:320px minmax(0,1fr);background:#fff;border:1px solid var(--er-line);border-radius:14px;overflow:hidden;align-items:start}
.err-side{border-right:1px solid var(--er-line);max-height:calc(100vh - 160px);overflow:auto;position:sticky;top:12px}
.err-side-head{display:flex;align-items:center;justify-content:space-between;margin:0;padding:12px 14px;border-bottom:1px solid var(--er-line);font-size:13px;font-weight:600;background:#f7f9fb}
.err-side-head a{color:var(--er-ink);text-decoration:none}.err-side-head b{font-variant-numeric:tabular-nums}
.err-side-empty{padding:14px;margin:0;color:var(--er-muted);font-size:13px}
.err-side-item{display:grid;gap:6px;padding:12px 14px;border-bottom:1px solid var(--er-line);color:var(--er-text);text-decoration:none}
.err-side-item:hover{background:#f7f9fb}
.err-side-item.is-on{background:#e8f1fb;box-shadow:inset 3px 0 0 var(--ct-blue,#0a6fb3)}
.err-side-t{font-weight:600;font-size:13px;line-height:1.35;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.err-side-meta{display:flex;flex-wrap:wrap;gap:5px;align-items:center}
.err-side-meta .badge{font-size:11px;padding:2px 7px}
.err-main{padding:18px 20px;display:grid;gap:12px;min-width:0}
.err-main-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.err-main-head h2{margin:0;font-size:18px}
.err-sp{flex:1}
.err-next{font-weight:600;font-size:13px;color:var(--ct-blue,#0a6fb3);text-decoration:none;padding:6px 10px;border-radius:8px;border:1px solid var(--er-line)}
.err-next:hover{background:#f7f9fb}
.err-main-meta{margin:-4px 0 0;font-size:12px;color:var(--er-muted);overflow-wrap:anywhere}
.err-main-meta a{color:inherit}
.err-main-shot img{max-height:360px;object-fit:contain;object-position:left top;background:#f4f6f8}
.err-quote{white-space:pre-wrap}
.err-more-info{border:1px solid var(--er-line);border-radius:10px;padding:10px 12px}
.err-more-info summary{cursor:pointer;font-weight:600;font-size:13px;color:var(--ct-blue,#0a6fb3)}
.err-more-info[open]{display:grid;gap:10px}
.err-main .err-reply{display:grid;gap:10px;padding:14px;border:2px solid var(--ct-blue,#0a6fb3);border-radius:12px;background:#fbfdff}
.err-main .err-reply h3{margin:0;font-size:15px}
.err-main .err-reply textarea{min-height:96px}
.err-reply-actions{justify-content:flex-end}
@media (max-width:900px){.err-split{grid-template-columns:1fr}.err-side{display:none}.err-back-mobile{display:block}}

/* Detalle del SaaS: captura de la solución más compacta */
.err-main .err-paste-drop{min-height:64px;padding:10px 12px;align-self:start}
.err-main .err-paste-drop .icon{width:20px;height:20px}
.err-main .err-paste-stage{max-height:300px;display:grid;place-items:center}
.err-main .err-paste-stage canvas,.err-main .err-paste-stage img{max-height:300px;width:auto!important;max-width:100%;height:auto!important;display:block}

.err-thumb-link{display:block;flex:0 0 auto;border-radius:6px}
.err-thumb-link:hover .err-thumb{box-shadow:0 0 0 2px var(--ct-blue,#0a6fb3)}
.err-thumb-link:focus-visible{outline:3px solid var(--er-accent);outline-offset:2px}
/* Conversación del reporte y reabrir (la agencia reabre si no quedó; cada respuesta se conserva). */
.badge.err-reopened{background:#fff1cc;color:#7a5200}
.err-thread-title{margin-top:22px}
.err-thread{list-style:none;margin:8px 0 0;padding:0;display:grid;gap:10px}
.err-msg{padding:12px 14px;border:1px solid var(--er-line);border-radius:12px;background:#fff}
.err-msg-agency{background:#fffaf0;border-color:#f1dfae}
/* Respuestas del administrador en verde para distinguirlas de lo que escribe la agencia. */
.err-msg-admin{background:#e9f6ee;border-color:#9fd2b0}
.err-msg-admin .err-msg-head b{color:#17663a}
.err-msg-admin .err-tip{color:#123d26}
.err-msg-head{margin:0 0 6px;color:var(--er-muted);font-size:12px}
.err-msg-head b{color:var(--er-ink)}
.err-msg .err-tip{background:none;border:0;padding:0}
.err-msg-shot{margin-top:8px;max-height:260px;object-fit:contain;object-position:left top}
.err-reopen{margin-top:18px;border:1px solid var(--er-line);border-radius:12px;background:#fff}
.err-reopen>summary{display:flex;align-items:center;gap:8px;padding:12px 14px;cursor:pointer;color:var(--er-ink);font-weight:600;list-style:none}
.err-reopen>summary::-webkit-details-marker{display:none}
.err-reopen>summary svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.err-reopen>summary:hover{color:var(--er-accent)}
.err-reopen[open]>summary{border-bottom:1px solid var(--er-line)}
.err-reopen-form{display:grid;gap:8px;padding:14px}
.err-reopen-form label{font-weight:600;color:var(--er-ink)}
.err-reopen-form textarea{width:100%;min-height:96px;padding:10px 12px;border:1px solid #b9c7d2;border-radius:8px;font:inherit;resize:vertical}
.err-reopen-form .err-actions{margin-top:4px}
.err-reopen-form .err-paste-native[hidden]{display:none}

/* Tickets (opción 1): pestañas Abiertos / Cerrados, número, estado y tipo editables en la fila, selección múltiple */
.err-tabs{display:flex;gap:12px;align-items:center;flex-wrap:wrap;padding:14px 18px;border-bottom:1px solid var(--er-line)}
.err-tabs-nav{display:flex;gap:6px}
.err-tabs-nav a{display:inline-flex;align-items:center;gap:10px;min-height:44px;padding:8px 16px;border:1px solid var(--er-line);border-radius:12px;background:#fff;color:var(--er-ink);font-weight:600;text-decoration:none}
.err-tabs-nav a b{font:400 22px/1 var(--font-display,Anton,Impact,sans-serif);color:var(--er-ink)}
.err-tabs-nav a[aria-current="page"]{background:var(--er-ink);border-color:var(--er-ink);color:#fff}
.err-tabs-nav a[aria-current="page"] b{color:var(--er-sun)}
.err-tabs-nav a:focus-visible{outline:3px solid var(--er-sun);outline-offset:2px}
.err-search{margin-left:auto}
.err-search input{min-height:42px;min-width:220px;padding:8px 12px;border:1px solid var(--er-line);border-radius:10px;font:inherit}
.err-bulk{display:flex;gap:8px;align-items:center;flex-wrap:wrap;padding:10px 18px;background:var(--er-ink);color:#fff}
.err-bulk[hidden]{display:none}
.err-bulk-sp{flex:1}
.err-bulk button,.err-bulk select{min-height:38px;padding:6px 12px;border:1px solid rgba(255,255,255,.35);border-radius:9px;background:transparent;color:#fff;font:600 13px/1.2 var(--font-ui,system-ui);cursor:pointer}
.err-bulk select option{color:#102c45}
.err-bulk .err-bulk-main{background:var(--er-sun);border-color:var(--er-sun);color:var(--er-ink)}
.err-bulk-type{display:inline-flex;gap:6px;align-items:center;font-size:13px;white-space:nowrap}
.err-bulk button:focus-visible,.err-bulk select:focus-visible{outline:3px solid var(--er-sun);outline-offset:2px}
.err-chk-col{width:40px}
.err-chk-col input{width:18px;height:18px;accent-color:var(--er-ink);cursor:pointer}
.err-num{font:500 13px/1 "IBM Plex Mono",ui-monospace,monospace;color:#086da8;text-decoration:none;white-space:nowrap}
a.err-num:hover{text-decoration:underline;text-underline-offset:3px}
.err-inline{margin:0}
.err-tickets select.err-pick,.err-detail select.err-pick{width:auto;min-width:118px}
.err-pick{appearance:none;-webkit-appearance:none;min-height:34px;padding:5px 30px 5px 12px;border:0;border-radius:999px;font:600 13px/1.2 var(--font-ui,system-ui);cursor:pointer;background:#eef1f4 url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 10 6'%3E%3Cpath d='M1 1l4 4 4-4' fill='none' stroke='%23334' stroke-width='1.6'/%3E%3C/svg%3E") no-repeat right 10px center/10px;color:#45535f}
.err-pick:focus-visible{outline:3px solid var(--er-sun);outline-offset:2px}
.err-pick-err-open{background-color:#fdecec;color:#b42a33}
.err-pick-pending{background-color:#fff4d6;color:#8a5a00}
.err-pick-confirmed{background-color:#e7f5ec;color:var(--er-ok)}
.err-type-error{background-color:#fdecec;color:#b42a33}
.err-type-mejora{background-color:#efeafd;color:#5b3fb3}
.err-type-duda{background-color:#e6f2fa;color:#086da8}
.err-detail .err-num{font-size:inherit;font-family:inherit;color:inherit}
@media (max-width:640px){.err-search{margin-left:0;width:100%}.err-search input{width:100%;min-width:0}.err-tickets tr{position:relative}.err-tickets td.err-chk-col,.err-tickets td.err-num-cell{display:inline-block;width:auto;padding:14px 10px 0 0;border:0;vertical-align:middle}.err-tickets td.err-msg-cell{padding-top:8px}.err-tickets td[data-label]{padding-top:4px;padding-bottom:12px;vertical-align:middle}.err-tickets td.err-acts-cell{position:absolute;top:6px;right:0;width:auto;padding:0;border:0}.err-tickets .err-acts{margin-top:0}}

/* Pedir respuesta a la agencia: el administrador pregunta, la agencia contesta desde su reporte */
.badge.err-ask{background:#fff1cc;color:#7a5200}
.err-pick-err-ask{background-color:#fff1cc;color:#7a5200}
.err-sub-ask{color:#7a5200}
.err-sub-ask a{color:var(--er-ink);font-weight:700;text-underline-offset:3px}
.err-answer{display:grid;gap:8px;margin-top:18px;padding:16px;border:2px solid var(--er-sun);border-radius:12px;background:#fffaf0}
.err-answer h2{display:flex;align-items:center;gap:8px;margin:0;color:var(--er-ink);font-size:17px}
.err-answer h2 svg{width:20px;height:20px;flex:none;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.err-answer .sub{margin:0}
.err-answer textarea{width:100%;min-height:96px;padding:10px 12px;border:1px solid #b9c7d2;border-radius:8px;background:#fff;font:inherit;resize:vertical}
.err-answer textarea:focus{outline:3px solid color-mix(in srgb,var(--er-sun) 55%,transparent);border-color:#c79a1e}
.err-answer .err-paste-native[hidden]{display:none}
.err-ask-btn{border-color:#e2c26a;color:#6b4a00}
@media (max-width:480px){.err-answer .err-actions .button{width:100%}}
/* Dictado por voz (el texto dictado cae en el mismo cuadro; no se guarda audio) */
.errr-ta{position:relative;display:block}
.errr-ta textarea{padding-right:58px}
.errr-mic{position:absolute;right:8px;bottom:8px;display:grid;place-items:center;width:44px;height:44px;border-radius:50%;border:1px solid #cfd8cb;background:#fff;color:var(--er-ink);cursor:pointer}
.errr-mic[hidden]{display:none}
.errr-mic svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.errr-mic:hover{background:var(--er-soft)}
.errr-mic:focus-visible{outline:3px solid var(--er-accent);outline-offset:3px}
.errr-mic[aria-pressed="true"]{background:var(--er-accent);border-color:var(--er-accent);color:#fff;animation:errr-pulso 1.2s infinite}
.errr-listen{display:flex;align-items:center;gap:8px;margin:0;font-size:12px;font-weight:600;color:var(--er-accent)}
.errr-listen[hidden]{display:none}
.errr-listen-err{color:#8a3a24;font-weight:400}
.errr-wave{display:inline-flex;align-items:center;gap:3px;height:18px}
.errr-wave i{display:block;width:3px;height:100%;border-radius:2px;background:var(--er-accent);animation:errr-onda .9s ease-in-out infinite}
.errr-wave i:nth-child(2){animation-delay:.12s}.errr-wave i:nth-child(3){animation-delay:.24s}.errr-wave i:nth-child(4){animation-delay:.36s}.errr-wave i:nth-child(5){animation-delay:.18s}
.errr-listen-err .errr-wave{display:none}
@keyframes errr-pulso{0%{box-shadow:0 0 0 0 rgba(191,48,57,.45)}100%{box-shadow:0 0 0 14px rgba(191,48,57,0)}}
@keyframes errr-onda{0%,100%{transform:scaleY(.3)}50%{transform:scaleY(1)}}
@media (prefers-reduced-motion:reduce){.errr-mic,.errr-wave i{animation:none!important}}

/* Reporte con varias capturas (v25): nota por captura (opción 1), barra «icono con palabra chiquita» (E), texto en la
   imagen, minimizar y seguir navegando con la burbuja «Tu reporte». Colores de marcas: rojo #e5262f, amarillo, azul #086da8. */
.errr-v2{--er-navy:#102c45;--er-blue:#086da8;width:min(1040px,calc(100vw - 24px));max-height:calc(100vh - 24px);max-height:calc(100dvh - 24px)}
.errr-v2 .errr-form{gap:0;padding:0}
.errr-v2 .errr-head{padding:12px 16px;border-bottom:1px solid var(--er-line)}
.errr-v2 .errr-head h2{font:400 20px/1.1 Anton,var(--font-display,Impact),sans-serif;text-transform:uppercase;letter-spacing:.01em;color:var(--er-navy)}
.errr-head-act{display:flex;gap:6px;align-items:center}
.errr-ib{display:inline-flex;align-items:center;gap:6px;min-height:36px;padding:0 11px;border:1px solid #c9d2db;border-radius:9px;background:#fff;color:var(--er-navy);font:600 12px/1.2 var(--font-ui,system-ui);cursor:pointer;white-space:nowrap}
.errr-ib svg{width:16px;height:16px;flex:none;fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}
.errr-ib:hover{border-color:var(--er-blue);color:var(--er-blue)}
.errr-ib:focus-visible,.errr-ib:focus-within,.errr-tool:focus-visible,.errr-sw:focus-visible,.errr-th:focus-visible,.errr-addcap:focus-visible{outline:3px solid var(--er-blue);outline-offset:2px}
.errr-ib:disabled,.errr-ib.is-off{opacity:.5;cursor:not-allowed}
.errr-v2 .errr-cols{gap:0;align-items:stretch}
.errr-v2 .errr-left{padding:14px 16px;border-right:1px solid var(--er-line);background:#fbfcfd}
.errr-v2 .errr-right{padding:14px 16px;gap:10px}
.errr-stage{position:relative}
.errr-v2 .errr-shot{position:relative;display:block;min-height:220px;max-height:min(52vh,520px);border-radius:10px;background:#fff;overflow:auto}
.errr-v2 .errr-shot canvas{cursor:crosshair}
.errr-tag{position:absolute;left:8px;top:8px;max-width:calc(100% - 16px);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;padding:2px 9px;border-radius:999px;background:var(--er-navy);color:#fff;font:700 11px/1.6 var(--font-ui,system-ui);pointer-events:none}
.errr-busy{position:absolute;inset:0;display:flex;align-items:center;justify-content:center;gap:10px;border-radius:10px;background:rgba(255,255,255,.82);color:var(--er-navy);font:600 13px var(--font-ui,system-ui)}
.errr-spin{width:18px;height:18px;border:2px solid #c9d2db;border-top-color:var(--er-blue);border-radius:50%;animation:errr-girar .8s linear infinite}
@keyframes errr-girar{to{transform:rotate(360deg)}}
.errr-tools{display:flex;flex-wrap:wrap;align-items:center;gap:5px}
.errr-tool{position:relative;display:inline-flex;flex-direction:column;align-items:center;justify-content:center;gap:1px;width:46px;height:42px;padding:0;border:1px solid #c9d2db;border-radius:8px;background:#fff;color:var(--er-navy);font:600 10px/1.1 var(--font-ui,system-ui);cursor:pointer}
.errr-tool svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}
.errr-tool:hover{border-color:var(--er-blue)}
.errr-tool[aria-pressed="true"]{background:#e1eff8;border-color:var(--er-blue);color:var(--er-blue)}
.errr-sw{width:26px;height:26px;padding:0;border:2px solid #fff;border-radius:50%;background:var(--sw);box-shadow:0 0 0 1px #c9d2db;cursor:pointer}
.errr-sw[aria-pressed="true"]{box-shadow:0 0 0 2px var(--er-navy)}
.errr-sep{width:1px;height:24px;margin:0 2px;background:var(--er-line)}
.errr-hint{margin:0;font-size:12px;color:var(--er-muted)}
.errr-srcs{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.errr-full{display:inline-flex;align-items:center;gap:6px;min-height:36px;font:600 12px var(--font-ui,system-ui);color:var(--er-muted);cursor:pointer}
.errr-full input{width:16px;height:16px;accent-color:var(--er-blue)}
.errr-text-in{position:absolute;z-index:2;transform:translateY(-50%);width:min(240px,70%);min-height:32px;padding:4px 9px;border:2px solid var(--sw,#e5262f);border-radius:8px;background:#fff;color:var(--er-navy);font:700 13px/1.3 var(--font-ui,system-ui);box-shadow:0 4px 12px rgba(16,44,69,.2)}
.errr-text-in:focus{outline:3px solid color-mix(in srgb,var(--er-blue) 40%,transparent)}
.errr-caps-h{font-size:12px;font-weight:600;color:var(--er-muted)}
.errr-caps{display:grid;gap:8px;margin:0;padding:0;list-style:none;max-height:min(34vh,330px);overflow:auto}
.errr-cap{display:flex;gap:10px;align-items:flex-start;padding:8px;border:1px solid var(--er-line);border-radius:10px;background:#fff}
.errr-cap.is-on{border-color:var(--er-blue);box-shadow:0 0 0 1px var(--er-blue)}
.errr-th{position:relative;flex:none;width:84px;height:56px;padding:0;border:1px solid var(--er-line);border-radius:7px;background:#f4f6f8;overflow:hidden;cursor:pointer}
.errr-th img{display:block;width:100%;height:100%;object-fit:cover;object-position:top left}
.errr-th.is-lost{background:repeating-linear-gradient(45deg,#f4f6f8 0 6px,#e3e8ee 6px 12px)}
.errr-n{position:absolute;right:3px;top:3px;display:grid;place-items:center;width:18px;height:18px;border-radius:50%;background:var(--er-blue);color:#fff;font:700 10px/1 var(--font-ui,system-ui)}
.errr-mk{position:absolute;right:3px;bottom:3px;padding:0 4px;border-radius:4px;background:var(--er-sun);color:var(--er-navy);font:800 9px/1.5 var(--font-ui,system-ui)}
.errr-cap-t{flex:1;min-width:0;display:grid;gap:4px}
.errr-pg{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px;font-weight:700;color:var(--er-blue)}
.errr-f{width:100%;min-height:36px;padding:6px 10px;border:1px solid #c9d2db;border-radius:8px;background:#fff;color:var(--er-text);font:400 13px/1.4 var(--font-ui,system-ui)}
.errr-f:focus{outline:3px solid color-mix(in srgb,var(--er-blue) 35%,transparent);border-color:var(--er-blue)}
.errr-del{width:36px;height:36px;flex:none}
.errr-addcap{display:flex;align-items:center;justify-content:center;gap:6px;min-height:42px;padding:8px;border:1.5px dashed #9fb0bf;border-radius:10px;background:#fff;color:var(--er-blue);font:700 13px var(--font-ui,system-ui);cursor:pointer}
.errr-addcap svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round}
.errr-addcap:disabled{opacity:.5;cursor:not-allowed}
.errr-v2 .errr-right textarea{min-height:84px}
.errr-v2 .errr-meta code{padding:1px 5px;border-radius:5px;background:var(--er-soft)}
.errr-v2 .errr-send{display:flex;flex-wrap:wrap;gap:8px 12px;align-items:center;justify-items:start}
.errr-v2 .errr-send .errr-primary{width:auto;flex:1 1 200px;background:var(--er-blue)}
.errr-v2 .errr-send .errr-primary:hover{background:color-mix(in srgb,var(--er-blue) 85%,#000)}
.errr-cnt{font-size:12px;color:var(--er-muted)}
.errr-confirm{display:grid;gap:8px;margin:0;padding:12px 16px;border-bottom:1px solid #f0c9cb;background:#fdf0f0;color:#7d1f25;font-size:13px}
.errr-confirm p{margin:0;font-weight:600}
.errr-danger{background:#e5262f;color:#fff}.errr-danger:hover{background:#b81d25}
/* Minimizado: el botón flotante se vuelve la burbuja del reporte en cualquier página */
.errr-bubble{gap:10px;padding:9px 12px 9px 14px;color:#a3222b}
.errr-bubble svg{stroke:#e5262f}
.errr-bubble-t{display:grid;text-align:left;color:var(--er-navy);font-weight:700}
.errr-bubble-t small{font-weight:500;font-size:11px;color:var(--er-muted)}
.errr-badge{display:grid;place-items:center;min-width:22px;height:22px;padding:0 6px;border-radius:999px;background:#e5262f;color:#fff;font:700 11px/1 var(--font-ui,system-ui)}
@media (max-width:760px){
 .errr-v2{width:calc(100vw - 16px);max-height:calc(100dvh - 16px)}
 .errr-v2 .errr-left{border-right:0;border-bottom:1px solid var(--er-line);padding:12px}
 .errr-v2 .errr-right{padding:12px}
 .errr-v2 .errr-shot{min-height:160px;max-height:38vh}
 .errr-v2 .errr-head{padding:10px 12px}.errr-v2 .errr-head h2{font-size:18px}
 .errr-head-act .errr-ib span{display:none}.errr-head-act .errr-ib{width:40px;justify-content:center;padding:0}
 .errr-tool{width:44px;height:44px}.errr-sep{display:none}.errr-sw{width:34px;height:34px}.errr-hint{display:none}
 .errr-caps{max-height:none}
}
@media (max-width:640px){.errr-fab.errr-bubble span.errr-bubble-t{position:static;width:auto;height:auto;overflow:visible;clip:auto}.errr-fab.errr-bubble{padding:9px 12px}}
@media (prefers-reduced-motion:reduce){.errr-spin{animation-duration:2s}}
/* Capturas del reporte en las vistas de la agencia y del SaaS: en orden, con nota, página y hora; abren en el visor */
.err-shots{display:grid;gap:12px;margin:0 0 4px;padding:0;list-style:none}
.err-shot-item{display:grid;grid-template-columns:minmax(0,220px) minmax(0,1fr);gap:12px;align-items:start;padding:10px;border:1px solid var(--er-line);border-radius:12px;background:#fff}
.err-shots-one .err-shot-item{grid-template-columns:1fr;padding:0;border:0}
.err-shot-link{position:relative;display:block;border-radius:9px;overflow:hidden;border:1px solid var(--er-line);background:#f4f6f8}
.err-shot-link:focus-visible{outline:3px solid #086da8;outline-offset:2px}
.err-shot-img{display:block;width:100%;max-height:360px;object-fit:contain;object-position:left top}
.err-shot-n{position:absolute;left:6px;top:6px;display:grid;place-items:center;min-width:22px;height:22px;padding:0 6px;border-radius:999px;background:#086da8;color:#fff;font:700 11px/1 var(--font-ui,system-ui)}
.err-shots-one .err-shot-n{display:none}
.err-shot-n-main{padding:0 9px;letter-spacing:.02em;text-transform:uppercase;font-size:11px;font-weight:700}
.err-shot-copy{display:grid;gap:4px;min-width:0}
.err-shot-pg{margin:0;font-size:12px;font-weight:700;color:#086da8}
.err-shot-note{margin:0;font-size:14px;color:var(--er-text);overflow-wrap:anywhere}
.err-shot-reply{margin:4px 0 0;padding:8px 10px;border-left:3px solid #086da8;background:#f1f7fb;border-radius:0 8px 8px 0}
.err-shot-reply b{display:block;font-size:12px;letter-spacing:.02em;text-transform:uppercase;color:#086da8}
.err-shot-reply p{margin:2px 0 0;font-size:14px;color:var(--er-text);overflow-wrap:anywhere}
.err-shot-answer{display:grid;gap:4px;margin-top:6px}
.err-shot-answer span{font-size:12px;font-weight:700;color:#4a5b6a}
.err-shot-answer textarea{width:100%;box-sizing:border-box;padding:8px 10px;border:1px solid var(--er-line);border-radius:8px;font:inherit;resize:vertical}
.err-shot-ctx summary{cursor:pointer;font-size:12px;font-weight:600;color:var(--er-ink);min-height:32px;display:flex;align-items:center}
.err-shot-ctx{grid-column:1/-1;min-width:0;padding-top:2px;border-top:1px dashed var(--er-line)}
.err-shot-ctx .err-kv{margin-top:4px;font-size:12px;grid-template-columns:minmax(90px,max-content) minmax(0,1fr)}
.err-shot-ctx dd{overflow-wrap:anywhere}
@media (max-width:640px){.err-shot-item{grid-template-columns:1fr}}
/* Paginador del Centro de servicio */
.err-pages{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px;margin:14px 0 2px;padding-top:12px;border-top:1px solid var(--er-line)}
.err-pages-info{font-size:13px;color:var(--er-muted)}
.err-pages-btns{display:flex;flex-wrap:wrap;align-items:center;gap:6px}
.err-page{display:inline-flex;align-items:center;justify-content:center;min-height:34px;min-width:34px;padding:0 10px;border:1px solid var(--er-line);border-radius:8px;background:#fff;color:var(--er-ink);font-size:13px;font-weight:600;text-decoration:none}
.err-page:hover{border-color:#086da8;color:#086da8}
.err-page.is-current{background:#086da8;border-color:#086da8;color:#fff}
.err-page:focus-visible{outline:3px solid #086da8;outline-offset:2px}
@media (max-width:640px){.err-pages{align-items:flex-start}.err-pages-info{width:100%}}

/* Reportes de errores como widget dentro de Ayuda */
.err-widget{margin:22px 0 0;scroll-margin-top:90px;border:1px solid var(--er-line);border-radius:14px;background:#fff;overflow:hidden}
.err-widget .err-service{margin:0;border-radius:0}
.err-widget .err-tabs{padding:12px 18px}
.err-widget-tools{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-left:auto}
.err-widget .err-search{margin:0;display:flex;gap:8px;align-items:center}
.err-widget .err-search input{min-width:180px;min-height:38px}
.err-widget-list{margin:0;padding:0;list-style:none}
.err-widget-list li+li{border-top:1px solid var(--er-line)}
.err-widget-row{display:flex;align-items:center;gap:12px;padding:12px 18px;color:inherit;text-decoration:none}
.err-widget-row:hover{background:#f7f9fb}
.err-widget-row:focus-visible{outline:3px solid var(--er-sun);outline-offset:-3px}
.err-widget-row .err-thumb{flex:0 0 56px;width:56px;height:38px}
.err-widget-main{display:grid;gap:2px;flex:1;min-width:0}
.err-widget-main b{font-size:14px;font-weight:600;color:var(--er-ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.err-widget-main small{font-size:12px;color:var(--er-muted)}
.err-widget-empty{margin:0;padding:18px}
.err-widget .err-pages{margin:0;padding:12px 18px}
@media (max-width:640px){.err-widget-tools{margin-left:0;width:100%}.err-widget-tools .button{width:100%;justify-content:center}.err-widget .err-search{flex:1}.err-widget .err-search input{min-width:0;width:100%}.err-widget-row .err-thumb{display:none}}
/* Conversación: cada mensaje se distingue por autor (agencia a la izquierda, administrador a la derecha). */
.err-msg{border-left:3px solid var(--er-line)}
.err-msg-agency{border-left-color:#c98a00;margin-right:18px}
.err-msg-admin{border-left-color:#2f9e5f;margin-left:18px}
.err-msg-head b{display:inline-block;padding:2px 8px;border-radius:999px;font-size:11px;letter-spacing:.02em;text-transform:uppercase;color:#fff}
.err-msg-agency .err-msg-head b{background:#c98a00;color:#fff}
.err-msg-admin .err-msg-head b{background:#2f9e5f;color:#fff}
.err-msg .err-tip{margin-top:4px;line-height:1.5}
/* La caja de respuesta de cada captura ocupa el ancho de la fila, debajo de la imagen y su nota. */
.err-shot-answer{grid-column:1/-1}
.err-shot-item{align-items:start}
.err-shot-img{max-height:220px}
@media (max-width:640px){.err-msg-agency,.err-msg-admin{margin-left:0;margin-right:0}}
/* Ajuste final de las capturas: fila compacta y tarjeta legible en el panel oscuro del SaaS. */
.err-shot-item{background:var(--er-soft,#f4f6f8)}
.err-shot-answer{grid-column:auto}
.err-shot-img{max-height:140px}
.saas-panel .err-shot-item{background:#132b3d;border-color:#274257}
.saas-panel .err-shot-copy{color:#cfe0ec}
.saas-panel .err-shot-answer span{color:#9fb6c8}
.saas-panel .err-shot-answer textarea{background:#0d1f2e;color:#e6eef5;border-color:#2c4a61}
.saas-panel .err-msg{background:#132b3d;border-color:#274257}
.saas-panel .err-msg .err-tip{color:#dbe7f0}
/* Tarjetas de la conversación: cabecera alineada, fecha aparte y texto cómodo de leer. */
.err-thread{gap:14px}
.err-msg{padding:14px 16px 15px;border:1px solid var(--er-line);border-left-width:4px;border-radius:14px;box-shadow:0 1px 2px rgba(16,44,69,.06)}
.err-msg-head{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin:0 0 8px}
.err-msg-head b{flex:0 0 auto;padding:3px 10px;border-radius:999px;font-size:11px;font-weight:700;letter-spacing:.04em;line-height:1.5}
.err-msg-date{font-size:12px;font-weight:600;color:var(--er-muted);font-variant-numeric:tabular-nums}
.err-msg .err-tip{margin:0;font-size:14px;line-height:1.55;max-width:66ch;overflow-wrap:anywhere}
.err-msg-admin{background:#eef8f2;border-color:#b8ddc7;border-left-color:#2f9e5f}
.err-msg-agency{background:#fdf7e8;border-color:#ecd9a8;border-left-color:#c98a00}
.saas-panel .err-msg-admin{background:#122c22;border-color:#245040;border-left-color:#3fb877}
.saas-panel .err-msg-agency{background:#2b2415;border-color:#4d3f1d;border-left-color:#d9a53a}
.saas-panel .err-msg .err-tip{color:#e4eef6}
.saas-panel .err-msg-date{color:#9fb6c8}